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- Monday to Friday: 9 AM - 6 PM Saturday: 10 AM - 5 PM
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Frequently asked questions
Now resolved any concerns about our Management service Holiday Houses
Frequently asked questions of the guests
You'll be able to consult our list of second homes by calling directly to the +34 682 190 847 or leave us a message to our Whatsapp.
Yes. This service will always be included.
No. In Canary Housing we also take care of these details.
In the event that you need the presence and/or assistance of a manager of Canary Housing, you can contact us at our hotline 24 hours a day.
We will be attentive to any help you may need during your entire stay. Also you can contact with us through the +34 682 190 847.
Depends, for the permission to enter pets at the accommodation will be subject to the rules of each owner.
You can inform us of any change to your booking through info@canaryhousing.com.
As a guest, you are obliged to make an appropriate use of the facilities. Therefore, in the event of damage to the accommodation, the resulting costs shall be deducted from the deposit.
In case something is broken, lost or damaged, it is important that you immediately notify our managers.
In the event that a problem occurs that gives rise to a complaint, please inform the manager of Canary Housing designated to assist you during your stay.
Frequently asked questions of the owners
Of course! Although we deal with the management of your profile, you will remain the owner of the same.
So you'll have full access to your account in order to make any query regarding the process of communicating with guests, the booking calendar, the fixing of rates, etc
There is nothing to worry about. We have a team of professionals dedicated to the selection of the guests just to avoid this kind of problems. Will only be accepted if they meet the criteria set out for you in your ad.
To do so, whenever we ask for the information of your trip, we have a profile verified on the platforms booking accordingly. We also look at their ratings are good on past experiences.
In addition, following the departure of the guests, we take care to verify that the property has not suffered any damage.
In case of any damage, Canary Housing we have a safe, in addition to that you can offer to the booking platform selected.
Yes! We take care of to generate the best returns for real estate investors. Please contact us and we will assist you in every step to make the most of your investment in second homes.
As the owner you will be able to receive the payment directly from the platforms of reserves that are used to manage your holiday home.
Usually, payments are automatic and are collected before the entrance of the host, in addition to being completely safe.
You will not have to worry about defaults and you will receive the amount of each reservation automatically.
In your holiday accommodation you should have everything necessary to provide for a comfortable stay. That is to say, furnishings, kitchenware, decorative items, small appliances (kettle, toaster, coffee maker...).
In Canary Housing we have a list of equipment that we consider essential to provide a pleasant stay. Even, we offer the service of linen and towels so you don't have to worry about details like these.
The team of Canary Housing is multi-lingual. Therefore, we can communicate with guests in different languages. Among the most prominent are the English, German and French.
Of course! One of the advantages of Canary Housing is that you will receive once a month, the invoice by e-mail, as well as a monthly report of the management carried out in the home. The latter will include income, occupation, expenses, etc
Only personnel certified and authorized Canary Housing will have access to the keys of your home.
We have 24/7 care
We are available for any questions that you have, do not hesitate to contact us by Whatsapp